How We Can Help You
Find quick answers below, start a live chat, or submit a support ticket and we'll get back to you.
Frequently Asked Questions
How do I reset my password?
Go to the login screen, select “Forgot password”, and follow the secure reset link we email to you.
How long does verification take?
Verification typically completes within 1–3 business days depending on volume; we'll notify you by email once it's done.
Why is my withdrawal pending?
Bank processing and network confirmations can delay withdrawals. Allow 1–3 business days and check the transaction status in your account.
Can I reply to the confirmation email?
No — confirmation emails are automated and are not monitored. Use the ticket number to follow up with our support team.
How do I enable two-factor authentication?
Enable 2FA from Settings → Security. Use an authenticator app for the best protection.